Customer Service

Jon Bromling
Senior Product Manager, TTG Systems Incorporated

Jon Bromling is a rare creature in the software business: he translates computer jargon into understandable language, enabling clients to fully comprehend complex software technologies.

When a training and safety software upgrade was late for release last year, Bromling spoke in person to customers, explaining that more product testing was needed and offering alternatives. He’s put a transparent communication process in place at the 38-person company, with fully accountable milestones, that has increased customer satisfaction and employee morale.

Helping create safe work environments is rewarding to Bromling, as is being part of a collective effort. “TTG is a close-knit team where trust is implicit in every activity we do,” he says. “I work at a small company and feel that I can make a difference, that I’m not a cog in the machinery.” TTG also provides an allowance for professional development that isn’t tied to performance, an incentive to excel for both one’s own sake and the company’s, he says.

Bromling’s confident presence and let’s-get-it-done attitude impressed TTG marketing manager Susan Wong Armstrong immediately, as did his communication skills. “He made everything easy to understand in terms of technology,” she says. “And made everyone feel at ease.” Bromling fits in a company which holds monthly update meetings for employees, and recently started quarterly surveys on employee satisfaction, she says.

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