What if every waiter could list all the ingredients in your Eggplant Parmigiana, never billed you for the wrong meal and could always recommend the perfect glass of wine with any dish? It’s not impossible in the world of wireless waitering. Calgary-based Ozzitec Inc. has obtained the North American distribution rights for the WaiterPad, a wireless from-the-table ordering system, developed by PalmTEQ, which the company claims is poised to revolutionize the way the hospitality industry operates.
Here’s how it works: The waiter enters guests’ orders onto a touch screen, using a series of drop-down menus. The WaiterPAD prompts the server to ask about specific cooking instructions, side orders and suggestive sellers and can also hold detailed information on each menu item, including recipes and wine suggestions. The orders are then instantly relayed to staff in the kitchen and bar and automatically tacked onto the bill. Servers can devote more time to customers and spend less time running back and forth to terminals and food preparation areas, says says Ozzitec president and CEO Greg Rodda.
“It’s been proven that [the WaiterPADs] improve efficiency so much and they almost nullify mistakes,” he adds. Feedback from restaurants indicates servers can look after 60% to 80% more tables after implementing the software which uses a PalmV as its platform. Its ability to add significantly to a company’s bottom line is clear, says Rodda. One 400-seat restaurant claimed it increased its liquor sales by $1,100 a day after implementing the WaiterPADs.
“The system has been in existence now for nearly three years and, in Australia, where it was developed, it’s the largest selling wireless point of sale system,” he says. The company’s first Canadian client is a drive-in restaurant in Prince Edward Island. It does, however, require a significant upfront investment, with prices starting at $20,000 for a two-WaiterPAD system including main touch screen terminal printers and a cash drawer.