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City of Edmonton unveils 311 smartphone app

People can now send in photos with their complaints

Jim Kerr is Venture Publishing's Associate Director of Digital Initiatives. Get in touch with him at

Jul 15, 2014

by Jim Kerr

Tired of that big pothole outside your business, or the graffiti that keeps popping up in the neighbourhood?

Perhaps you’ve called 311 to complain about the particularly cavernous bit of sidewalk outside your store, but you feel your words alone don’t quite do it justice. Well, the City of Edmonton is here to help.

The city officially launched its 311 smartphone app this week, which will allow people to send pictures along with their complaints about things like potholes, damaged sidewalks and trees, litter or graffiti.

The Edmonton Journal says people will now be able to post their complaint publicly if they choose, and monitor any progress being made. While the city hopes to collect a lot of data through the app, users will be able to choose their level of privacy.

The app cost the city about $100,000 and is currently available for iPhone and Android devices. The city says in other areas that have launched a similar service, complaints rose by up to 20 per cent.

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